Remember that your gift card is subject to terms and conditions that govern its use. For information on these terms and conditions, see Terms.
Remember that your gift card is issued by the Card Issuer. For information about the Card Issuer, see Card Issuer.
Remember that your gift card is redeemable only up to the available balance of the card. You should keep track of the card balance. For information on how to make balance inquires, see Balance Inquiries.
Remember that your gift card is a reloadable card. As a result, after your gift card is purchased, you can add or load additional value to the gift card.
Remember that your gift card is redeemable to purchase goods and/or services only at participating and authorized Zoës Kitchen locations. You cannot use the gift card at other merchants. For information on Zoës Kitchen and its locations, visit www.zoeskitchen.com .
Remember that your gift card is redeemable only to purchase goods and/or services. Therefore, unless otherwise required by law, your gift card is not redeemable for cash even if your gift card has a small remaining balance. A limited number of states have enacted statutes that require gift cards to be redeemable for cash in certain circumstances that are set forth in the statutes. For inquiries or additional information, see Contact Us.
Remember that your gift card is not usable by you to make payment on any Zoës Kitchen credit or other card or any recurring store or payment account at Zoës Kitchen. Your gift card is usable only to buy goods and/or services at participating and authorized Zoës Kitchen locations.
Remember that your card is usable to make "card not present" purchases. As a result, you may use the card to make on-line purchases or purchases over the phone.
Remember that your gift card cannot be used in any illegal transaction.
Remember that the initial available balance on your gift card will be an amount set at the time of activation and/or purchase. Thereafter, the available balance will be reduced by each authorized use of the card or as otherwise provided in the terms and conditions except as prohibited by law.
Remember that if you use your gift card to make a purchase for less than the available balance of the gift card, the remaining balance will not be paid in cash to you, unless a cash payment is otherwise required by law. See Tip 6 above. You will be able to use the remaining balance on the gift card to purchase other goods or services at participating and authorized Zoës Kitchen locations.
Remember that if you use your gift card to make a purchase that exceeds the available balance of the card, the transaction will be declined. If you wish to use the card to make a purchase that exceeds the available balance on the gift card, you must combine the use of the card with another acceptable form of payment such as cash, check or another payment card. These combined transactions are known as split tenders. Zoës Kitchen will facilitate these transactions. You can help facilitate these transactions by advising the cashier before the transaction that your purchase will be for an amount in excess of the available balance on your gift card.
Remember that any returns or exchanges of goods purchased with your gift card will be governed by the policies of Zoës Kitchen governing returns and exchanges.
Remember that some establishments (like restaurants, spas and salons) typically accept gratuities or tips. If you use your gift card to pay for a meal or service at such establishments, the establishment will request authorization to accept the gift card. At that time, the establishment may not know the amount of the actual gratuity. Therefore, in requesting authorization, the establishment likely will add an estimated amount to the price of the meal or service to cover a gratuity. If the available balance on your gift card is not sufficient to cover the cost of the meal or service plus the estimated gratuity, your gift card may be declined. If the available balance is sufficient, a “hold” may be placed on the available balance for several days in the amount of the cost of the meal or service plus the estimated gratuity. During this time period, you will not be able to use the amount that was placed on “hold” even if the estimated amount exceeds the actual cost of the meal or service plus the gratuity.
Remember that other establishments (like hotels, gas stations and car renters) also use prepayment “holds” when gift cards are used at their establishments in conjunction with advance preauthorized payments. For example, a hotel may ask that a “hold” be placed on a gift card if the gift card is provided to the hotel in conjunction with prepayment for a hotel stay. A gas station may ask that a “hold” be placed on a gift card used to prepay at the pump for gas. A car rental company may ask that a “hold” be placed on a gift card if the gift card is provided to the company in conjunction with prepayment for a rented car. The amount of the “hold” in these circumstances may be in an amount estimated to cover the goods or service. If the available balance on a gift card is not sufficient to cover the estimated amount for the goods or service, the gift card may be declined. If the available balance is sufficient, a “hold” may be placed for several days on the available balance in the amount of the estimated cost of the goods or services. During that time period, the gift card owner will not be able to use the amount that was placed on “hold” even if the estimated amount exceeds the actual cost of the goods or service.
Remember that after the passage of time which should be more than two years, your gift card may be subject to a deactivation date under which the gift card will be deactivated from immediate use at a cash register. The deactivation date is not an expiration date on the gift card balance. The available card balance as of the deactivation will remain available for your use. You may be required to exchange a deactivated gift card, at no charge, for a new gift card in the amount of the available balance. If you have problems in obtaining a replacement gift card after deactivation, please contact us. See Contact Us.
Remember that if you have not used your gift card within a time period set by state law, the unused card balance may become subject to escheat under various state unclaimed property statutes. These time periods set by state law usually are two, three or five year periods. If the remaining card balance becomes unclaimed property subject to a state unclaimed property law, the Card Issuer may be required to escheat the card balance to a state in an amount and at the time required by the state law. At that time, you may lose the ability to use your gift card. If this occurs with respect to your gift card, you may inquire about the status of your card by contacting us. See Contact Us. For information about escheat and unclaimed property, visit www.naupa.org.
Remember that your card is a limited-value and limited-use store card. It is not a credit card, a debit card, asset account, or a deposit account. Your gift card is not a bank issued card. The funds loaded on the gift card are not segregated or kept in a fund pending use of the card. Therefore, the gift card obligation is not backed by segregated cash funds.
Remember to safeguard your gift card. Although it is not cash, you should safeguard your gift card like cash. Your gift card is not subject to replacement if it is lost, stolen or damaged. Therefore, you will bear the risk of any lost, stolen or damaged gift card.
Remember that if you have questions about your gift card, you can contact us. For inquiries, see Contact Us.